Welcome Center Representative - Weekends, Part Time

Do you love helping people feel seen, supported, and excited to be part of something great? Join our Welcome Center team and become the heart of our YMCA community!

We’re looking for a friendly and organized teammate who thrives in a mission-driven environment to greet members, answer questions, and keep our front desk running smoothly at our Rockport facility. This is more than a customer service job — it’s a chance to create connections, solve problems, and be a vital part of our community.

Weekend Schedule:

• Saturdays, 6:45 AM to 12:45 PM, or potentially longer on days with scheduled birthday parties
• Sundays, 8:45 AM to 1 or 2 PM
• Note: We are offering a higher wage for this role than our standard Welcome Center position, to honor the weekend commitment

What you’ll do:

• Greet every member with warmth and positivity
• Help folks register for programs and navigate their Y experience
• Tackle tech like Daxko and CRM tools (we're willing to train the right candidate!)
• Work closely with all other teams to keep operations running seamlessly
• Keep the lobby area tidy and welcoming
• Handle cash, close out your register, and assist with light admin tasks
• Support mailings and member communications
• Get to know our members and help build a warm, connected community

You’re a great fit if:

• You’ve got strong communication skills and a team-first attitude
• You love being busy and helping people
• You’re comfortable using computer systems
• You want to keep weekdays and nights free for other work or childcare needs.

Why Join Us?

• Retirement Program – Access to retirement on Day 1, with potential eligibility for a 10% match from the YMCA after two years.
• Membership Perks – Enjoy a free annual YMCA membership ($696 value!)
• A Role That Makes a Difference – The PenBay Y is a community cornerstone where all people can connect, grow, and thrive, and you are a vital part of that vision.

ESSENTIAL FUNCTIONS:

1. Provide excellent service to members, guests, and program participants both in the Y and on the phone, contributing to member retention. Be creative in finding ways to successfully meet member needs.
2. Greets members upon arrival and departure from Y and makes an effort to learn each member’s name. Looks to ensure that all those entering our Y are checked in properly.
3. Conducts discussions and/or tours responsive to the needs of prospective members; encourages and closes membership sales.
4. Builds relationships with members; helps members connect with one another and the Y.
5. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
6. Utilizes Nationwide Reciprocity to check-in members from Ys outside our organization.
7. Verifies their starting cash at the beginning of each shift. Accurately handles cash/check and electronic transactions and complete closeout at the end of each shift.
8. Utilizes Daxko to process and record payments for membership sales & renewals, program registrations and one-time fee transactions. Provides proof of receipts to those who request via email or print.
9. Receive and warm transfer calls to other staff members. Take messages and email staff as needed.
10. Check front desk email daily.
11. Assists with monthly membership mailings by stuffing, sealing and stamping envelopes. Additionally helps with monthly membership reports and filing applications as needed.
12. Helps ensure Y programs are correctly entered into Daxko before each new program registration begins.
13. Applies all Y policies associated with member services.
14. Light cleaning of front desk and lobby areas.
15. Perform other duties as necessary for the good of the association

QUALIFICATIONS:

1. Excellent interpersonal and problem solving skills.
2. Ability to relate effectively to diverse groups of people from all social and economic segments of the community
3. Previous customer service, sales or related experience.
4. Knowledge of computers, email, and a basic knowledge of Microsoft Word and Excel
5. Ability to multi-task in an outward customer facing fast-paced environment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. Nothing listed is intended to be an exhaustive list of all responsibilities and duties required. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.