Wellness Customer Service (part-time, mid and closing shifts including weekends)

Description

Are you passionate about health and wellness? Do you love connecting with people and sharing your knowledge about natural products? As a Wellness Customer Service employee at Valley Natural Foods, you’ll provide exceptional service, share product knowledge, and help create a welcoming and educational shopping experience. This role is ideal for someone with a passion for natural health and wellness products, customer service skills, and a desire to contribute to a thriving co-op community. 

Why Join Us?

At Valley Natural Foods, we’re more than just a grocery store—we’re a hub for fresh, local, and sustainable food and wellness products, powered by a team that values cooperation, inclusivity, and excellent customer service. Our Wellness Department is committed to offering the best in vitamins, supplements, body care, and wellness products. We believe in empowering our community to make informed choices for their health and well-being.

What You’ll Do:

• Assist customers in finding wellness products that suit their needs, including supplements, personal care items, and holistic remedies.
• Stay informed on industry trends, product benefits, and ingredient knowledge to provide accurate recommendations.
• Maintain an organized and well-stocked wellness department, including merchandising, stocking, and inventory management.
• Foster an inclusive and engaging environment where customers feel supported in their wellness journeys.
• Work collaboratively with team members to support co-op values and initiatives.

What We’re Looking For:

• Experience in retail, customer service, and the wellness industry.
• Enthusiasm for holistic health, nutrition, and natural body care.
• Strong communication skills and a friendly, helpful attitude.
• Ability to work in a fast-paced environment and multitask effectively.
• Willingness to learn about co-op principles and support our mission.

Perks of the Job:

• Competitive pay & staff discounts on high-quality natural foods and wellness products
• Be part of a mission-driven organization that values sustainability, wellness, and community.
• Enjoy an inclusive, supportive, and engaging workplace culture.
• Opportunities for growth and education in the wellness and cooperative industries.

Requirements

Mandatory Qualifications:

• Familiarity with vitamins, supplements, natural beauty aids and homeopathy
• Excellent time management, organizational and communication (oral, aural, and written) skills
• Detail oriented and able to multi-task and remain flexible to the changing needs of the business
• English proficiency with previous customer service experience
• Familiarity with computers
• Regular, predictable attendance

Preferred Qualifications:

• Previous inventory experience
• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 10 pounds frequently, 20+ pounds occasionally
• Manual dexterity with ability to reach, grasp and utilize hands, wrists, and fingers for extended periods of time
• Close-to-general range visual acuity to evaluate and interact in working environment and focus on and/or read data and words on a computer monitor for extended periods of time
• Ability to stand and walk for extended periods of time
• Ability to climb ladders, kneel, crouch, bend, and be exposed to a refrigerated environment occasionally required

Reports To: Center Store Manager

Department, Status and Salary: Wellness, Part Time, Hourly (At-Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability
• Communication/Listening Skills
• Customer Service/Customer Focus
• Integrity/Ethics
• Sense of Urgency/Productivity
• Teamwork/Interpersonal Skills
• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Product Knowledge

The information above is intended to describe the general nature and level of work being performance by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. This is not an employment contract and does not interfere with MN’s Employment At Will Law.