Hozpitality - Tour Guide - Part-Time

Description Join us for this incredible opportunity to be part of our team as a; Tour Guide - Part Time ($17.50) at Miraval Austin Resort and Spa located in Austin, TX. Full-time opportunities available ! Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards! More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. We offer excellent benefits: • Free room nights, Discounted and Friends & Family Room Rates*• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*• 401K with company match*• Generous Paid Time Off policy*• Paid Family Bonding Time and Adoption Assistance*• Tuition Reimbursement*• Free colleague meals during shift • Employee Stock Purchase Plan*• Access to resort facilities including spa services, programming, hiking trails and gym • Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more *Exact benefit package is contingent on status QUALIFICATIONS The Guest Services Tour Guide is a liaison and a guest advocate from the moment the guest arrives until the time they depart. The Guest Services Tour Guide will provide walking tours and golf cart tours for our guests throughout the Resort. They will also guide them to their individual room assignments following the check-in process. The Guest Services Tour Guide will form a relationship with each guest and ensure their requests are met throughout their stay. The Guest Services Tour Guide will communicate with all other departments within the resort to ensure requests are fulfilled. Must understand the basic principles of managing PMS system (ResortSuite) The Tour Guide is responsible for ensuring an exceptional arrival experience for our guests. Tour Guides are the first impression of our resort and support our guests through gentle education and assistance with wayfinding. • Customer Service Experience • A true desire to satisfy the needs of others in a fast-paced environment. • Refined verbal and written communication skills • Ability to stand for long periods of time. • Ability to provide tours via walking as well as driving golf cart • Active driver's license Qualifications

Essential Functions: • Greet arriving guests upon arrival and direct them to check-in • Have an understanding of Spa offerings, Programming Experiences and activities available at Miraval • Inform Supervisor immediately of any issues a guest is having during their stay • Provide walking tours and golf cart tours to all areas property throughout the day • Assist other associates as needed As part of the Hyatt and Miraval family, we offer a complete benefits package including: • Robust PTO Policy • Health, Dental, Vision, and Life Insurance for full-time colleagues. • Free parking and colleague meal. • Complementary and discount Hyatt nights. • Use of facilities, ability to participate in classes, and discounts on Spa services. • 401(k) and ESPP. • Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.