Part-time Retail Clerk

Clark College is currently accepting applications for a part-time, non-permanent Retail Clerk 2 with a background in web site maintenance and graphic design. This position is expected to work approximately 15 hours a week, occasionally up to 30 hours during peak periods. This position supports the Clark College Bookstore. The ideal candidate would be flexible regarding scheduling and available Monday– Friday, between 7am to 1pm (with an occasional early morning, evening, and weekend as needed).


The Retail Clerk 2 performs a variety of duties such as web order fulfillment, site maintenance, and graphic design of store marketing materials. This position interacts with customers and provides customer service by responding to inquiries from students and shoppers regarding their site experience, purchases and returns, and provides product support, establishes and follows storage guidelines, and produces and orders store forms and other materials.


At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees. JOB DUTIES AND RESPONSIBILITES:

• Web Order Fulfillment and Processing - Process and fulfill store web orders on daily basis. Includes managing peak order periods with other duties. Suggest improvements, know and understand the web system as it relates to the store inventory system. Maintain records and uphold privacy. May lead and train others in order fulfillment and processing. 
• Customer Service – Assist web customers via email, store ticketing tool, and phone, answer questions, and troubleshoot recurring order issues. 
• Web Site Maintenance - Maintain a professional, functional, and effective website for The Bookstore. For example, editing existing pages on third party vendor site, adding marketing assets and occasional new pages, reviewing for timely and pertinent information, updating product catalogs with item information and images with occasional image edits. Review site for accuracy and functionality and make recommendations for improvements and revisions. 
• Marketing and Promotional Material - Design and produce bookstore marketing and promotional materials, print and non-print assets, under tight time constraints. Collaborate on project details with co-workers, other departments within Clark College, and with outside vendors. Provide progress reports to appropriate parties on each project. Effectively maintain archives at the close of each project. 
• Social Media- Create and post, with approval, to store's social media outlets.
• Perform other duties as assigned.

POSITION REQUIREMENTS:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• High school diploma, GED or equivalent.
• Six (6) months experience with graphic design concepts, application, and best practices; Adobe Creative Suite software (primarily Photoshop & Illustrator); and knowledge of industry printing standards. 
• Six (6) months experience with web design concept and application; including HTML, CSS, comfort reading and troubleshooting code, and knowledge of web best practices and accessibility.
• Strong computer skills including familiarity with Microsoft Office Suite and other Cloud based storage applications, FTP (File Transfer Protocols), as well as the ability to quickly learn new software systems as required.
• Portfolio with examples of web and graphic design work for application review
• Six (6) months of customer service experience, preferably in a retail setting. Ability to provide service that consistently meets or exceeds the needs of web customers, colleagues, and the college community.
• Excellent written, oral, and interpersonal communication skills and the ability to effectively communicate with diverse groups and individuals.
• Attention to detail and strong organizational skills which result in accurate work and timely work results.

JOB READINESS/WORKING CONDITIONS:

• Ability to work at a computer workstation for long periods of time.
• Ability to lift and move up to 50 lbs.
• Willingness and ability to maintain a positive and professional working relationship with colleagues in a fast-paced, high-energy and high-pressure environment.
• Must exhibit good work attendance.
• Ability to work and create designs independently or as part of a team; able to interpret, apply, and adapt design ideas of others.
• Ability to manage and prioritize multiple tasks simultaneously. Ability to set and successfully manage workflow, including fulfilling fast turnaround times and meeting deadlines.
• Ability to remain professional, enthusiastic, and committed to service. 
• Ability to deal with difficult people and situations combined with the ability to remain calm in a stressful environment. 
• Ability to adapt and effectively respond to dynamic events, even when circumstances are unclear.        
• Ability to adjust to changing needs, requirements and expectations as required.
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• Willingness and ability to be flexible in work hours if needed.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

About Clark College

Clark College inspires learners to excel, transforms lives, and strengthens our increasingly diverse community. Clark College, in service to the community, guides individuals to achieve their educational and professional goals.

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