Retail Sales Associate - Part-Time

Job Title: Retail Sales Associate - Part-Time

Department:  Retail

Location:  On-site

Shift:  Flexible schedule - includes weekends

Wage:  Starts at base of $18.00/Hr

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.  

Company Overview: At Bob’s Red Mill, we inspire joy with wholesome foods. Since 1978, we have been leading the natural foods industry by providing our customers with good food that makes them feel great. Wholesome means ensuring our food is of the highest quality, empowering and supporting our diverse group of employee owners, respecting our planet, and bettering our communities. We believe that joy is for everyone  

We believe taking care of our community starts with giving our employee owners the resources to take care of their physical, mental, financial, and future well-being by offering a leading benefits package.  

• Medical, Dental, and Vision Insurance  
• 401k, Profit Sharing Program, and Employee Stock Ownership Program (ESOP) 
• Paid Holidays & Vacation  
• 25% Retail Store Discount  
• Employee Assistance Program – counseling, legal issue support, financial guidance, and more.  
• Tuition Reimbursement  
• Childcare Discounts  
• And MORE! 

Purpose: To inspire joy with wholesome foods.  

Values: Respect, Teamwork, Accountability, Determination  

Position Overview:   The Retail Sales Associate is an ambassador of the Bob’s Red Mill Whole Grain Store by sharing production knowledge, building relationships, and elevating service.

Essential Job Functions:

• Shares product knowledge enthusiastically and accurately to elevate service and increase sales.
• Operates cash register with a high level of accuracy and efficiency.
• Stocks shelves and ensures proper merchandise rotation.
• Ensures merchandise is properly tagged, stickered, and displayed.
• Provides friendly and engaging customer service.
• Confronts and resolves difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Communicates effectively with individuals, groups, peers, management, and the general public.
• Ensures a clean, organized, safe, and respectful environment for guests and employees.
• Complies with all company policies and procedures and operates all equipment in a safe and food-safe manner.
• Complies with Bob’s Red Mill food safety policies and procedures including adherence to FDA regulations, Safe Quality Food (SQF) Standards, and Good Manufacturing Practices (GMPs).
• Responsible for reporting food safety and quality concerns to Supervisors and/or Department Manager.
• Performs other duties and tasks as assigned.

Supervisory Responsibilities:

• None.
• This position reports to the Retail Supervisor.

Knowledge, Skills, and Abilities:

• Ability to work in a fast-paced environment and under pressure.
• Possesses effective communication skills, both verbal and written.
• Ability to perform accurate and timely data entry.
• Ability to self-motivate and focus on goals.
• Ability to balance multiple needs and priorities.
• Effective time management skills.
• Ability to work independently and in collaboration with others.
• Effective customer service skills to assist clients, customers, and team members.
• Ability to handle complaints and resolve conflicts with customers and staff.
• Ability to build rapport with customers by engaging in a personable manner.
• Ability to read, understand, and communicate information in English.
• Demonstrates Respect, Teamwork, Accountability, and Determination.
• Ability to work in an environment where exposure to potential food allergens is or may be present.

Education and Experience:

• Previous experience in customer service, AND
• High school diploma or equivalent; OR
• Any combination of education and additional years of experience that provides the necessary skills, knowledge, and ability to perform assigned tasks.

Physical Demands:

• Position requires continued walking or standing for up to 4 hours at a time.
• Position requires the ability to bend, squat, reach, pull, grasp, lift, carry, and climb frequently.
• Position frequently requires the ability to lift products weighing up to 50 pounds up and down ladders and from ground level to various levels of racking.
• Must be able to use stairs, step stool, and tower ladders.

Work Environment:

• The primary work environment for this position is within the store. A small percentage of the time may be outdoors where temperatures vary.
• Employees will be exposed to common food allergens.