Technical Writer - Part-Time

Job Description The Technical Writer will own design and development of a modern documentation for our enterprise software platform. In this part-time role you will assist with product documentation management, including content, creation, and distribution processes for internal and customer audience. You will also assist with the creation of accurate, engaging, user-friendly documentation that adheres to MHK’s style guidelines. You will be working closely with training, product development, platform configuration, and development teams to create resources that not only document what the product does but quickly accelerates a user from novice to power user. Customer performance is critical to MHK and the tools you will build will create a powerful impact on adoption. Responsibilities:

• Using appropriate internal tools, you will help develop practical comprehensive and user-friendly documentation at MHK.
• Assist with the planning, writing, and maintenance of all associated MHK CareProminence solution guides focusing on reusing existing content and single source opportunities.
• Obtain a functional knowledge of the MHK CareProminence platform as well as understanding of the different target audiences.
• Work collaboratively with subject matter experts to gather, validate, and develop technical information for delivery to diverse audiences in a clear and concise fashion.
• Test both the product and its documentation for accuracy and consistency.
• Use multimedia (photographs, drawings, diagrams, animation and charts) to increase platform understanding.
• Assist in the creation of use-case scenarios for end-user training and the foundation of eLearning storyboards.
• Produce electronic documentation in addition to hard copy manuals.
• Partner with the existing MHK Training team and Lead Technical Writer to manage updates and revisions to technical material based on software release notes and attending SCRUM meetings.
• Attend team, project related, and ad-hoc meetings as needed. .
  

Experience/Skills Requirement:

• 3+ years of technical writing experience for an enterprise software company
• Experience writing for a SaaS / healthcare company
  • Experience working with preferred tools: Confluence/Jira, Adobe Captivate
  • Experience and knowledge of current tools for content creation and management: RoboHelp, Flare, and/or others.
• A positive attitude willing to jump in and tackle new challenges
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
• Excellent written and verbal communication skills
• Experience working with Subject Matter Experts (SMEs) both in-person and remote
• Proficiency in MS Office
• Able to write in explanatory and procedural styles for multiple audiences
• Ability to work on Eastern Standard Time
• Travel to clients or into corporate Tampa offsite (if necessary)
  

Education Requirement:

• Degree in English, Journalism, or related discipline preferred
  

Additional Skills (not required):

• Experience working with Agile/Scrum software development teams
• Certification from an industry trade group: Society for Technical Communication
• This position is a part time, temporary opportunity and will not be eligible for benefits.
  

COMMITMENT TO DIVERSITY & INCLUSION: We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information, please visit Know Your Rights , Pay Transparency , and MHK EEO/AA Statement