Front Office Agent - Urgent Hiring

We are searching for an experienced Front Office Agent to join our growing team at Accorhotel in Hanoi Hanoi
Growing your career as a Full Time Front Office Agent is an incredible opportunity to develop excellent skills.
If you are strong in critical thinking, communication and have the right initiative for the job, then apply for the position of Front Office Agent at Accorhotel today!

Job Description Understand thoroughly and adhere to the Hotel’s policies and procedure, which include credit policies and cash handling responsibility. Be responsible for all issue funds, foreign currencies and all collections; in short, for all monies which are handled by a cashier during the shift of a day. Check, receive and handover the accuracy of the cash float, guest VAT invoice, miscellaneous vouchers…. To sign for it in the control book and fully responsible for it during the shift. Help in the efforts to avoid late charges and skippers and to inform the Front Office Manager/ Assistant Front Office Manager if they are discovered Register guests promptly ensuring that they are provided with all the necessary information. Extend a personal service to the guests, and assist them in all their requirements. Receive and hold in safe custody all cash payments made by guests till the account is rendered Exchange foreign currency for in-house guests, while safeguarding against counterfeit money. To guard against any fraudulent exchange of currency Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Perform other reasonable duties assigned by the Management of the Hotel Qualifications Diploma in Tourism/Hospitality Management Minimum 1 year of relevant experience Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Must be well-presented and professionally groomed at all times Additional Information Take 2 days off/week 100% social insurance payment based on salary from the first day of work Employee benefit card offering discounted rates in Accor Hotels worldwide Develop your talent through learning programs by Academy Accor Opportunity to grow within your property and across the world Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities

Benefits of working as a Front Office Agent in Hanoi Hanoi:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package