4W After Sales Service Manager

Mức lương

50,000,000 VND ~ 60,000,000 VND

Ngành

Manufacturing(Automotive)

Mô tả công việc

One of our clients, which manufactures the automotive, is now looking for 4W After Sales Service Manager
(This position is responsible B to B sales)

■Job description(details)
- Set the mission, vision, and numerical targets for After Sales Dept., implement long-term strategies, and produce results
- Improve the quality and content of services to enhance customer satisfaction based on customer feedback
- Guide and manage employees of After Sales Dept., train and support dealers with specific performance targets to improve dealership performance
- Manage budgets and allocate resources optimally to improve the work efficiency of After Sales Dept., including dealers
- Implement improvements to increase the efficiency of the service process, shorten the response time to customers, and improve the efficiency of the service (including shortening of take time, leveling of work by promoting reservation, improvement of skills, etc.)
- Work to improve quality, perform troubleshooting and quality verification collaboration with QC/QA and Production to improve product quality and customer service
- Understand competitors' service strategies and implement appropriate countermeasures
- Introduce new technologies and service methods to improve the customer satisfaction
- Set KPIs to evaluate the performance of After Sales Dept., and monitor the results regularly and complete the KPIs.

■Company/Job Attraction
- One of the most famous automakers in Vietnam. Stable and continuous working environment
‐ Sales Manager who is a superior is very tolerant and has a good work environment

Yêu cầu

[MUST]
- Bachelor’s degree in Automotive Engineering or related fields
- Microsoft Office (Word, Excel, PowerPoint)
- English: At least Upper-intermediate level
- At least 5 years of working experience in the Automotive service field
- At least 3 years of working experience as an After Sales Service Manager
- At least 3 years of management experience
- Customer service, process improvement, planning & analyzing, developing standards, GRIT(Guts,Resilience,Initiative,Tenacity)
- Be proactive, highly responsible, professional and honest
- Good communication skill

Tiếng Anh

Upper-Intermediate Level

Ngôn ngữ khác

None

Phúc lợi

[What you will be offered]
- PVI health insurance
- Transportation
- 100% paid social insurance depending on salary
- Bonus for improvement suggestion
- Buy company products with special price
- Support Japanese learning fee
- Automobile driving license study
- Attendance
- Lunch 35k/working day
- Company trip, Family day, birthday party, etc.

Giờ làm việc

7:30 ~ 17:30

Ngày nghỉ

-Sunday
-Saturday
-National Holiday

Hạng mục công việc

Sales Corporate

Sales Individual