Front Office Trainee

Company : Aman

Job Type : Full Time

Phan Rang–Tháp Chàm, Ninh Thuận

Number of Applicants

:

000+

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Job Description - Front Office Trainee

POSITION OVERVIEW

Responsible for the reception desk, carrying out general administration duties and will be required to assist with the day to day running of the front Office department. Provide a friendly welcome and high- quality service over the phone and on the guests’ arrival to the hotel, deal with the demands on the front desk, find suitable solutions to meet customers’ needs and ensuring guest satisfaction. Carry out all necessary operations when guests arrive, stay and depart.

RESPONSIBILITIES

Provide a warm welcome to guests with Aman style introduction

Perform check-in & check-out duties and update guest’s profile and port folio

Assist guests with transfers around the resort or conduct site inspection tour upon requests

Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other safety conditions and coordinate with concerned departments to ensure guest experience is beyond expectations

Make suggestions and actively upsell resort operated activities, private dining options, tours and other experiences

Demonstrate extensive knowledge of resort’s products & services as well as in house promotions, events and activity calendar at the resort

Assist to prepare daily departmental reports, correspondence & other related paperwork

Work closely with other departments for the arrangement of guest’s transportation, special dining options, turndown service, massages, tours, treks,

Attend meetings or training sessions assigned by Department Head or Board of Management

Ensure compliance with Health & Safety regulation including fire safety procedures to ensure the safety of all stakeholders

Adhere to resort and department’s internal policies and procedures

Other additional assignments will be adhered regarding working

QUALIFICATIONS

Must be detail-oriented and have ability to multi-task.

Always willing to attend every guest’s needs in compliance with Aman standards

Proactive, resourceful and able to work with long hours and flexible shift arrangement