Head of Product, Sales & Distribution Compliance

Responsibilities

Provide expert counsels to Process Owners to issue internal rules, policies & standards for PSD risk management.

Work with 1LOD to identify, monitor and report the PSD risk that may arise to Chiefpliance Officer or Executive Management team.

Develop and conduct the risk assessment models, tools, control testing to early warn of any identify risks and propose the control measure, mitigation approach.

Carry out the annual or unscheduledpliance check thepliance with the provision of law, internal rules and regulation and the professional ethic standards [of sale forces and sale department].

Oversight the implementation of controls (QA, sample testing, mystery shopping...) by 1LOD and advise on the mitigation actions.

Ensure that the customerplaints (from various sources) relating to agent sale misconduct are properly and timely assessed to provide the fair feedback to customer and for appropriate disciplinary action imposed to the violation agents.

Ensure that the sale misconduct & distribution fraud investigation are conducted, including progression of activities or steps moving from evidence gathering tasks, data/information analysis, to theory development and validation, to forming reasonable ground to believe, to interview directly the related parties and finally to enforce ethic code timely.

Ensure the disciplinary guideline are implemented properly.

Develop and implement the process to monitor that salesperson (*) are licensed in accordance with regulatory requirement and/or MVL rule before conducting their sale process, include oversight thepletion of mandatory training by sale persons.

Ensure thepany business code of ethic, the industry code of ethic is embedded in training program to salespeople and that the salespeoplepleted the training andmitted toply with the ethical standards.

Review the design, implementation, and documentation of the product to ensure the regulatorypliance.

Review the sale & marketing documents to ensure the regulatorypliance.

Review appropriateness of salepensation structure, etc. ensure that no Salespeople are incentivized based onpensation and incentive programs that favor certain products or features over the interests of clients.

Conduct TPDD on the sale partners aspany requirements

Provide input to the quarterly, annual, and ad hocpliance reports for submission to General Director, Regionalpliance or Authorities.

Other task as assigned by management team.

How will you create impact?

This role reports directly to the department head, ensuring a streamlinedmunication channel. Its impact on our organization is significant, as it influences strategic decisions and operational efficiency..

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business oues.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Bachelor's degree in Law, Business, or Finance from an accredited university required.

A minimum of seven years of relevant experience in the insurance or financial services industry, or within regulatory bodies inpliance/Legal roles, is essential.

Applicants should have a thorough understanding of the financial services industry, including related legislation, regulatory bodies (such as ISA and MOF), and widely recognized industry practices and professional standards, particularly in Product, Sales, and Distributionpliance.

Experience with insurance products is necessary.

Candidates must possess strong interpersonal skills to effectively collaborate with various stakeholders and work as part of a team.

The ability to work under pressure and make soundpliance judgments is crucial.

What can we offer you?

Apetitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Ourmitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $ trillion (US$ trillion) in assets under management and administration, including total invested assets of $ trillion (US $ trillion), and segregated funds net assets of $ trillion (US$ trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We aremitted to fair recruitment, retention, advancement andpensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable amodation during the application process. All information shared during the amodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable amodation in the application process, contact recruitment@manulife. Job ID JR24051122