Salesforce application support specialist

Job Description

Job Purpose:

The position is responsible for providing technical support and assistance to users of the Salesforce platform and related applications. This role involves troubleshooting, resolving issues, and ensuring the smooth operation of the Salesforce ecosystem. The person will work closely with users, developers, and other IT teams to deliver high-quality support and contribute to the overall success of the organization's Salesforce implementation in APAC countries.

Job Responsibilities

•Provide timely and effective support to end-users experiencing technical issues with Salesforce and associated applications.
•Address user inquiries, troubleshoot problems, and offer solutions to ensure a positive user experience.
•Assist users with login issues, data access, reporting, and application functionality
•Participate in the entire application lifecycle, focusing on coding and debugging
•Perform unit tests to optimize performance
•Assist in configuring Salesforce settings, profiles, roles, and permissions to meet user needs.
•Work with developers to implement minor customizations and enhancements to Salesforce objects, workflows, and processes.
•Provide training and support to internal teams



Function IT digital Working Location HaNoi PERSON REQUIREMENT

Requirements
•Bachelor’s/Master’s degree in computer science, engineering or equivalent industry experience
•Minimum of 3-4 years of progressive experience in Salesforce delivery management, business analysis, and technology
•implementation in full life-cycle enterprise CRM engagements
•2-3 years of experience working with the Salesforce customization on LWC, Aura, web services, Apex, SOQL, Visual Force, Visual Code/Eclipse IDE, Data Loader, Reports and Dashboards
•Hands-on experience with SFDX Tools.
•Hands-on experience with GIT source control tool & branching model
•Knowledge and experience with Salesforce static code analysis tool
•Knowledge and experience with CI/CD Tools is a plus.
•Knowledge of Mulesoft or integration with 3rd party system (eg SAP) is a plus.
•Knowledgeable in software development methodologies such as Agile and SDLC, as well as digital development platforms, tools and deployment technologies
•Knowledge of Mulesoft or integration with 3rd party system (eg SAP) is a plus.
•Good command of English and computer literacy.