Salesforce Consultant

Design, operate, and integrate Salesforce systems to enable efficiencies in key areas of the Client’s Business

Provide coaching in best practices for Salesforce (ServiceCloudandMarketingCloud) administration and implementation to enhance marketing experience

Use Salesforce automation to streamline internal processes

Manage multiple stakeholder engagements and work with relevant team members to learn project requirements, facilitate process analysis sessions, and develop technology solutions

Identify project issues and risks, and present alternatives for alleviating or resolving them

Designand deliver tailored solutions for the business using Salesforce (ServiceCloudandMarketingCloud) and other connected technologies (Zalo, CRM, CallCenter, DataWarehouse,…)

Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform

Support continued build-out of key reports and dashboards, data administration, and integrity upkeep

Recommend new features and improvements to optimize and increase businessvaluesvia these platforms.

Provide technical specifications and help maintain overall documentation for the business

Adhere to and promote best practices, and design the guidelines for security procedures

Provide constant data insights across systems to identifygapsandimprovements.

Co-operatewithClient’sTechnologyexpertise to maintainend-to-endbusinessflows. 

Five or more years of experience with technical implementations 

Advanced experience with Salesforce configurations

Background in CRM process design and implementation

Experience with enterprise integration tools and ETL (extract, transform, load) tools

Able to performdatastorytelling to deliverkeytakeawaysfromreporteddata.

Strong presentation and communication skills

Bachelor’s degree (or equivalent) in relevant field

Certified on Salesforce MarketingCloudConsultant

Certified on Salesforce ServiceCloudAdministration