Insight Delivery Executive - Trainee

Location: HCMC, Vietnam

About Us:

TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels.

Job Description:

To support our global growth, our market research start-up is looking for a trainee for Insights Delivery Executive role to execute and deliver market research projects in a way that consistently results in the highest level of customer satisfaction for clients, while maintaining the speed and accuracy required in a dynamic environment.

As an Insights Delivery Executive at TGM Research reporting to the Fieldwork Director, you will be supporting our Client Service team to deliver outstanding experience to all our clients worldwide. 

Because of our global footprint and clients from all regions, you will be required to work in shifts covering APAC time zone but also Americas and Europe. Shifts over the weekends (at least once a month) will also be required. 

The responsibilities of the fieldwork executive will be organized in 4 main areas: Fieldworks, QA, QCs, Translation & Coding. This role will require strong organization, excellent time and project management skills, proactivity, and communication with colleagues / other departments within the company.

We offer a 6-month trainee contract, with the possibility of extending it to a professional contract upon positive feedback after the trainee period.

Responsibilities:

• Fieldwork & Cost management: setting up online studies internally, selecting the most appropriate sources of respondents (TGM panels, marketplaces, programmatic, social networks…) depending on the project specs and under client service guidance, daily fieldwork monitoring and updates to client service team (Quota progress, timings and feasibility re-assessment, potential blockages and troubleshooting options), QCs, costs reconciliation and budget tracking. 
  This team will be available 24/7 with regional shifts and fully supportive of the TGM Research Client Service Team.
• QA/Testing link: Full ownership of testing programmed questionnaires and provide feedback to the Survey Programmers with the goal to provide a close to 100% error free programmed test link to Client Service Team for final sign off. Testing will be done following check lists: questions logic, filtering and routines, grammar, and wording, look and feel, common sense, device compatibility…
• QCs: To manage data quality checks for each online studies respondent’s answers (both automated checks implementation along with survey programmers and data processing teams + manual checks performed every day) to increase the data quality under a global standardized process.
• Translation / coding: Being the main point of contact with our network of translators to translate studies from English to dozens of different local languages. This will require excellent project management skills to prepare files to be translated, provide clear instructions to translators, perform random checks, and keep track on costs. 

Qualification:

• Entry level role
• University Degree – preferably within analytic fields such as Business, Economics/Mathematics, Marketing but not restrictive. 
• Fluent in English – 1 or more other languages is a significant bonus.
• Strong communication, project management and interpersonal skills.
• Curiosity and high interest for digital, innovative solutions for business
• Excellent problem-solving abilities, critical thinking, and passion for numbers
• Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed. 
• Ability to work independently and as part of a team.
• Willing and able to work flexible shifts.

Benefits:

• Competitive salary and performance-based bonuses
• Professional development opportunities
• International Team setup
• Flexible Working Policy 
• A collaborative and innovative work environment
• Working with newest technologies and using modern tools (including MacBook)

If you are proactive, curious, team player and analytic, we invite you to join our team and help our clients succeed in their research endeavours.