Field Application Engineer

Job Title: Field Application Engineer 

Location: Bengaluru  

Department: Customer Support 

Experience: 0–2 years 

Education: BE / BTech  (Computer Science, Electronics, Electrical, or related)

Role Overview 

We are looking for a motivated Entry Level Technical Support Engineer to join our support team. The role involves providing first-line technical assistance, troubleshooting software/hardware issues, and working closely with engineering teams to resolve customer problems eAectively. 

Key Responsibilities 

• Provide Level-1 / Level-2 technical support for software and system-related issues 
• Analyze customer-reported issues, logs, and error reports 
• Reproduce issues in the lab environment and identify root causes 
• Work closely with Engineering, QA, and Validation teams for issue resolution 
• Support installation, configuration, and basic usage queries 
• Track issues using internal tools and ensure proper documentation 
• Prepare clear problem descriptions, status updates, and closure reports 
• Assist customers via email, calls, emote sessions and on site in a professional manner

Required Skills & Qualifications 

• Knowledge of Operating Systems (Linux / Windows / RTOS ) 
• Fundamentals of C / C++ / Embedded concepts (reading code & logs) 
• Basic understanding of networking concepts (IP, ping, iperf, etc.) 
• Ability to read and analyse system logs and console outputs 
• Strong problem-solving and analytical thinking
• Good verbal and written communication skills
• Willingness to learn new products, platforms, and tools 

Preferred / Nice-to-Have Skills 

• Exposure to Embedded Systems / BSP / RTOS (VxWorks, Linux) 
• Familiarity with hardware platforms, boards, or peripherals 
• Experience with debugging tools, serial consoles, or JTAG (basic exposure) 
• Internship or academic projects related to systems or embedded software 
• Experience using bug/issue tracking tools 

What We Offer

• Hands-on exposure to real customer issues and production systems 
• Strong mentoring and learning opportunities from senior engineers 
• Collaborative and technically rich work environment