Area Operations Manager

About The Role

As Area Operation Manager, you will be an integral player in the Indonesia Region team. Focus on managing the supply, you will handle full operational activities related to our driver-partners, including operations monitoring (that include acquisition, onboarding, engagement, suspension), ensure the SOP is in compliance with area regulations, and collaborate with various stakeholders in ensuring the full capacity of the performances of our driver-partners in efforts to providing the best experience for our drivers.

• Accountable for day-to-day operations monitoring (2W and 4W) including:driver acquisition management, driver engagement management (loyalty & retention and safety & performance training),driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrant), driver income through driver expenses reduction and providing alternative income (i.e. Swadaya, Promo Go)
• Collaborate with Area Head for day-to-day escalated issues around driver services
• Collaborate with Sales and Consumer Engagement team to achieve shared target in Area level
• Responsible for end to end processes channel walk in center (Driver Support Unit) in the area
• Ensure SOP and legal compliances in the area
• Manage and evaluate all programs related with generating more high quality drivers in the region
• Support ROH in product changes roll out in the region

• At least 5 years experience in operations, preferably at the managerial level and from Multi National Company
• Having strong analytical thinking and problem solving skills using various improvement tools and methods
• Having good understanding about supply and demand planning
• Having good communication skills and good attention to detail and routine activities
• Able to create creative solutions toward operation issues and empower relevant team to execute properly
• Able to handle communication in community or mass conflict
• Proficiency in English
• Having Six Sigma Black Belt Certification is an advantage

About The Team

Area Operations Manager (AOM) will work within direct command of Area Head and matrix collaboratively with the regional operations team on some projects. You will lead the Operations team consisting of Operations Supervisor and Staff as well as Satellite Operations Supervisor for specific cities attached to your area. You play a pivotal role to improve the quality life of drivers and at the same time ensuring our consumers are easily helped by providing sufficient supply. Though everyday will be very challenging managing the entire operations in the area but you feel great satisfaction as you are directly creating a social impact.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels onour respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.