Customer Service Staff

Customer Service Staff - BSD

Job Descriptions: 

• Handling Customer inquiry, request, complaint and handover process.
• Dispatch and coordinate customer's complaint with relevant department for best solution.
  
• Monitor Customer's transaction which need action & resolution from others department based on SLA and Standard Operating Procedure (SOP).
• Manage and record the customer's transaction daily basis in accordance to establish standard (if any).
• Contact Customer to update the resolution to measure the customer satisfaction
  

Job Qualifications:

• Minimum Bachelor Degree in Management.
• Minimum 3 years of working experience in customer service/relation fields.
• Computer literate of Ms. Office with intermediate-level skills.
• Good communication skills.
• Excellent coordination skills.
• Willing to be placed in Balikpapan.