International Medical Assistance Executive

Job Responsibility

• Perform daily operational international medical assistance department
• Obtain medical reports, invoice, and/or supporting documents from providers to relay to client/ related departments
• Aid in transmission between related department/client to the designated provider via e-mail and Administration Platform
• Analyze documents obtained and provide Client Specific Updates
• Analyze and assess supporting documents received and translate to English necessary information to relay to both Clients and Providers for their review
• Placement of Guarantee of Payment in designated provider
• Generate quotation for case fee, service, and local partner fee
• Work in alignment with SOP and regulations of the International Medical Assistance department.
• Work closely with Team members to provide the necessary and best services for Clients
• Verify case, client, and member's eligibility
• Verify and check on whether the expenditures are aligned with the invoice generated
• Contact via phone and escalate urgent request to provider for complaint resolution (Ad hoc)

Qualifications

• Medical background/knowledge optional (Nurse/Midwife/Pharmacist)
• Background in customer service is an advantage
• Minimum 1 year of employment in Insurance/TPA or similar industries
• Well-versed in English, spoken and written. Certification from a University or a standardized test (IELTS, TOEFL) will be an advantage
• Willing to work in shifts
• Great personality, positive attitude, and able to work in a team
• Computer Literate, experience in operating a CRM/ Ticketing system is an advantage