Payment Quality Assurance ShopeePayLater Experienced

Payment Quality Assurance ShopeePayLater

Experienced (Individual Contributor)

Department Operations

SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney’s mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:

• Take recording/data sampling from agents.
• Analyze and evaluate agents' job performance based on data and recommend action.
• Provide reports related to the quality score of all agents routinely.
• Provide treatment for agents (coaching/observation).
• Regular calibration with QA team, trainers and team leads.
• Regular briefing with other stakeholders.
• Handle ad hoc QA related works.
• Carry out an investigation task if required and analyze findings.

Requirements:

• Min. Diploma degree from any major.
• Having Collection knowledge is a plus.
• Min. 1 year of working exp as QA.
• Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point).
• Strong analytical thinking and problem solving skills.
• Good teamwork, adaptability, and agility.