Retail Associate_GPO

KEY PERFORMANCE INDICATORS:

• Achieve Individual Sales and Store sales targets as well as other personal retail metric targets given (i.e Average Transaction Value (ATV), Personal Conversion Rate (CR))
• Achieve high service standards as per Mystery Shopper Program & GUESTS guidelines and checklist
• Achieve high retail standard and customer registration target as per score card
• Inventory Integrity, conducting stock counts as assigned schedule
• Personal Development which will include indicators as defined by the Brand Principal

KEY AREAS OF RESPONSIBILITIES

Drive the Sales

• Work to hit individual sales and other store target
• Execute sales strategies and action plans implemented by the Managers
• Maintain a tight control on discounting and giveaways/discounted products
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for a deposit, and prepares sales data reports.
• To carry out & special task/ ad hoc matters pertaining store/brand operations when required whether it be in special circumstances or not.

Achieve High Service Standards

• Keep abreast of product knowledge, sales & customer service whilst providing excellent GUESTS service experience to customers
• Always Maintaining and upholding the company’s image as a prestigious and luxurious brand
• Responsible for collecting Customer Registration Card (CRC) as per store target
• Work with the Managers to best handle customer complaints
• To comply with Brand standards, company SOP and the Code of Business Conduct

Maintain Best Retail Standards

• Perform store opening and closing procedures and ensure the process complies with company SOPs
• Ensure proper care of stocks, fixtures, and furniture within the store and always kept neat and tidy
• Ensure visual merchandising are implemented efficiently.
• Vigilant and practice regular checks on staff movements during operating hours
• To always adhere to all guidelines as per the Company Store Operations Procedures Deck.

Inventory Integrity

• Working together with Store PIC / Assistant Store Manager / Store Manager to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.
• Conduct daily, weekly, and monthly stock count to avoid pilferage.
• Resolve discrepancies within 48hours and report all findings to Store PIC / Assistant Store Manager / Store Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Reporting

• Updating customer database in system on daily basis.
• Responsible for all stock control documentation, ensure timely and accurate submission
• To support in collating data for all reports pertaining to sales, customer service, inventory control, logistics in a timely manner
• Responsible to deliver/accomplish any Ad Hoc reporting task as required by the Store PIC / Assistant Store Manager / Store Manager