Senior Associate Fraud Process and Policy Manager

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Senior Associate Fraud Process and Policy Manager

Apply locations Indonesia - Jakarta, Green Office Park 1 time type Full time posted on Posted 22 Days Ago job requisition id R0004746

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

• Responsible for continuously improving the Fraud Operation process through the creation of guidelines, standard operating procedures (SOPs), and process development

• As the representative of Fraud Operations Management on the finding, metrics, recommendations to all related Business Unit

• Undertaking investigational analysis on cases from different areas to help determine root cause, and be able to articulate the findings both verbally and in written format

• Supporting the Fraud Operations Manager in the process of mitigating controls to reduce fraud risk exposure

• Developing and implementing performance-based metrics for the fraud officer and fraud investigator that are effective measurements of mission accomplishment, such as quality and timeliness of work

• Assess and identify Fraud attempt on new process and or new product to develop the process and action item need to be done in order prevent Fraud

• Work closely with Fraud Ops Team Lead and PM Fraud on the improvement of rules, tools and and Fraud Detection system

Requirements

• At least 4 years of experience on Fraud Operations, Fraud Strategy and Fraud Prevention with a fast paced environment

• Strong leadership, good analytical thinking and problem solving skills

• Used to creating report and summary analysis of investigation result by providing comprehensive recommendation

• Have an experience on handling and manage Team

• Good communication on English both written and verbal

• Have an experience on managing project and setting up process

• Basic SQL is a plus

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be Southeast Asia’s Leading Travel Platform. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations—all to fulfill our users’ travel aspirations so they can enjoy their lives, their way. Our vision is to enrich people’s life by empowering them in fulfilling their unique travel aspirations, seamlessly.