BB Customer Service

We are the largest wedding souvenir center in Indonesia. Has more than 10 years of experience. And distributing wedding souvenirs to thousands of bridal couples throughout Indonesia.

The Role

You will be responsible for :

• Developing and managing a portfolio of Key Accounts.
• Achieving monthly sales targets by identifying and developing new customers.
• Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
• Coordinating pre-sales and post-sales follow up.
• Achieving and exceeding weekly and monthly KPIs.
• Building strong and collaborative relationships with other internal stakeholders.
• Monitoring market trends and providing regular competitor feedback.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

• You have at least 1 year experience within a B2B Sales / Account Executive role, ideally within the Retail industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder
• You are adaptable and thrive in changing environments

What's on Offer?

• Attractive Salary & Benefits
• Opportunity within a company with a solid track record of performance
• Leadership Role