Call Centre Agent

GrowthFn for a Client

The Role

Managing large amounts of calls in a timely and effective manner

• Identifying customer needs

• Researching customer problems

• Providing the right solutions to customers

• Keeping records of all customer conversations on the call centre database

• And meeting targets in terms of quality of conversations

Ideal Profile

High School Diploma in any discipline

• Fluency in written and spoken English and Vietnamese

• Background or interest in a BPO, Customer Service preferred. 

• Proven ability to promote and build extraordinary customer rapport.

• Multitasking and computer navigation abilities

• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call.

• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results.

• Self-driven to achieve targets and deliver superior service.

• Willing to work a flexible schedule (rotational shift, and/or weekends, and/or night shift)

• • Willing to relocate to Yogyakarta, Indonesia

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within IT Services
• Fantastic work culture