Client Relationship Officer

About Igloo 

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo’s innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent. 

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking an experienced Client Relationship Officer with a strong focus on account management and insurance claim to join our dynamic team. As an Client Relationship Officer you will be working with the IPS team and play a crucial role in client relationship to make Igloo become the future of insurance. 

Job Responsibilities 

• Coordinating with clients, insurance parties, and healthcare facilities (Faskes) in providing health insurance guarantee services.
• Recapitulating reimbursement claims.
• Recapitulating endorsement claims (additions & reductions) for client participants.
• Assisting with red carpet services for VIP Member participants.
• Assisting in resolving issues that occur in the field.
• Maintaining client claim ratios no higher than 70%.
• Keeping clients from moving to other brokers (competitors).
• Ensuring there are no hard complaints in health insurance guarantees.
• Being able to provide solutions in case of guarantee rejections/issues at healthcare facilities.

Job Requirements

• Knowing several insurance and healthcare facility PICs (Persons in Charge) to provide the best service to clients.
• Having strategies to maintain claim ratios.
• Having strategies to provide the best service.
• Understanding the procedure flow of health insurance guarantees.