Client Success Manager

🙌🏻 About Us

Arches bridges the gap between Asian experts and global clients by connecting leading firms – strategy consultancies, private equity (like Bain Cap), and hedge funds – with industry specialists for tasks like due diligence and market research. Our diverse team is based in Tokyo, Shanghai, and Ho Chi Minh City. Despite a challenging fundraising environment in 2023, Arches secured $3 million, bringing our total funding to $6 million. This impressive backing includes VCs, corporate giants (SMBC), and angel investors like Bain Cap Japan's MD, the former head of BCG Japan, and hedge fund managers. 

💰 Salary

Rp 20,000,000 - 35,000,000

👑 Job Role

ROLE OVERVIEW

Are you a passionate startup enthusiast who thrives in a fast-paced environment? As a Client Solution Manager at Arches, you'll bridge clients globally with APAC's leading experts, delivering strategic insights that fuel impactful decisions.

WHAT YOU’LL DO

Growing Client Portfolio

• Partner with Sales and Relationship Management teams to understand client needs within the consulting and investment landscape
• Facilitate expert interviews tailored to client objectives in market entry, product launches, M&A, etc.

Delivering Expert Matching Solutions

• Drive seamless expert matching for consulting and investment firm clients, ensuring Arches delivers exceptional service at every stage.
• Handle all client request aspects, from project scope adjustments and expert scheduling to follow-ups and new project intake.
• Stay informed and adhere to any bespoke compliance protocols our clients require, fostering a trusted and secure environment for all.
• Proactively collaborate with colleagues across time zones to ensure smooth handoffs for critical client requests.

Team Management

Embrace a role where leadership meets action, driving projects to new heights and shaping a culture of success.

• Lead & Motivate – Spearhead project teams with infectious motivation, guiding them to exceed their goals.
• Connect & Grow – Engage in daily catch-ups and monthly deep dives with team members, fostering growth and cohesion.
• Guide & Improve – Provide timely, constructive feedback, nurturing team development and excellence

⛩️ Requirements

• Education – Bachelor's or Master's degree in Business, Economics, or a related field, demonstrating a solid foundation in business principles.
• Language Proficiency – Exceptional command of Thai or Indonesian, coupled with a high level of English proficiency.
• Advanced Professional Communication – Skilled at condensing complex information into clear emails while maintaining impeccable customer service, even under pressure. This ensures seamless project transitions through effective communication across all levels (consultants, experts, clients, and internal teams).
• Professional Expertise – Experience managing client relationships within consulting firms or expert network industry.
• Result Orientation – KPI-driven and data-driven approach fueled by a hunger for growth and a relentless sense of urgency.
• Growth Mindset – Highly adaptable and a continuous learner with a curious and open mind.
• Attention to detail – Strong ability to manage complex communication threads and schedules between clients and experts.
• Working at the Vietnam Office for Initial Training (2-3 Months) – This experience will equip you with the knowledge and skills to excel in your role and the time to bond with your team. We offer a relocation package to support your move.

🎁 Perks

• Competitive Salary
• Medical Insurance
• Period Leave
• International Exposure
• Team Building Activity
• Company Outings
• Paid Sick Days