CRM Specialist (Boleh Belajar)

Job Description :

• Manage Customer Service & Customer Support such as consultation, registration, complain, problem solving, and so on (have experience as Customer Service, Customer Support or CRM Specialist is a point plus)
• Manage customer database
• Converting inbound leads into sales
• Outbound sales for every promotion campaign 
• Converting outbound leads into potential leads
• Utilize CRM software to manage customer data, track interactions, and automate workflows (experience in using Qontak is a point plus)
• Develop and maintain documentation of CRM processes, procedures, and best practices.

Requirements :

• Minimum 1 years of experience in sales marketing or CRM roles
• Excellent skills for communicating and relating with both team members and customers
• Proven track record of using data and analytics tools to increase performance and enhance customer experience
• Excellent project management and communication skills
• A big passion on engaging customers and expanding their use cases through our product.