Customer Operations Manager

Ericsson Country Unit: Indonesia

Location: Jakarta

Travel Required: Up to 25%

Open to external referrals: Yes

Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check

Be part of the team:

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our exciting Opportunity:

In our team, you will play a key role in managing end to end operational performance are fulfilled towards one customer account.

Come and join us!

You will be responsible to:

• Drive all contractual deliveries are fulfilled towards one customer account
• Lead end to end operational performance towards the account according to agreed targets.
• Run as Operations, manage portfolio that projects within to progress according to schedule.
• Lead all aspects of the complete delivery portfolio
• Handle customer and stakeholder engagement
• Develop the business

To be successful in this role, you must have:

• Demonstrated track of delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
• Highly experienced from a leadership role, preferably from the area of Service Delivery and/or Operations.
• Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
• Continuously seek for efficiency, improvements and excellence in service delivery
• Leadership Competence
• Financial Acumen and Analysis
• Business understanding
• Customer Relationship Handling
• Negotiation and argumentation
• Project & Program Management
• Communication
• Coaching & Mentoring
• Efficiency improvement management
• Entrepreneurial and commercial thinking
• Excellent presentation, verbal communication and written English skills.

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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Indonesia (ID) || || WPI Jakarta || ServEng

Job details: Customer Operations Manager