Customer Service Executive

About the company PT. Royal didirikan pada tahun 2005 dan telah memiliki ijin resmi oleh Kementrian Perdagangan sejak tahun 2006. Sebagai salah satu perusahaan Perdagangan terkemuka di Indonesia, PT. Royal telah diakui baik dari sisi kepatuhan terhadap hukum. Dalam aktivitas perdagangan, PT Royal berpijak pada nilai-nilai profesionalisme, edukasi dan pelayanan yang berkualitas sesuai dengan regulasi Perdagangan serta didukung oleh para professional yang berpengalaman di industri perdagangan yang bekerja sama dengan pemerintah. About this position The Customer Service Executive is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling customer inquiries, resolving complaints, and maintaining accurate records of interactions. The Customer Service Executive will report directly to the Customer Service Manager, collaborating closely to improve customer service processes and enhance overall customer experience. Responsibilities

• Responding to customer inquiries and resolving complaints in a professional and timely manner.
• Providing accurate information about company products and services to customers.
• Handling and resolving customer escalations and ensuring customer satisfaction.
• Processing customer orders, returns, and exchanges efficiently.
• Maintaining customer records and updating customer information in the company database.
• Collaborating with other departments to address customer issues and improve overall customer experience.
• Identifying and implementing strategies to enhance customer retention and loyalty.
• Assisting customers with technical support and troubleshooting.
• Conducting customer satisfaction surveys and analyzing feedback to identify areas for improvement.
• Keeping up-to-date with product knowledge and industry trends to provide informed assistance to customers.

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to handle difficult customers and resolve conflicts
• Proficiency in using customer service software and tools
• Ability to work well in a team and collaborate with other departments