Customer Service (UniPin)

🙌🏻 About Us

UniPin (Universal Pin) is Southeast Asia’s leading payment service provider for online games and digital products with more than 6 million active users in over 40 countries throughout the world. Headquartered in Jakarta, Indonesia, we are building a payment solution that allows gamers to use an electronic pin in multiple games from multiple game publishers. UniPin was first established in Indonesia back in 2009 as an online games voucher provider for various game publishers, namely Garena, Moonton, Tencent, etc. Currently, we already penetrate other digital products, such as iTunes, Spotify, and Iflix. ( 

💰 Salary

Very competitive

👑 Job Role

• Help the team to provide professional customer service support
• Answer customer calls, emails, and live chats
• Works on the weekend and helps on mega campaigns (i.e., 9.9, 10.10, etc)
• Create reports using Word and Excel to collect data for analysis and reports
• To perform shift work duties on a 24x7 basis from Monday to Sunday, including public holidays
• Communicate and coordinate with the team as necessary
• Maintain a positive and profesional attitude toward customers at all times

⛩️ Requirements

• Bachelors Degree graduate
• Final year students are also very welcome
• Has experience in working with customer support and is customer oriented preferred
• Able to perform shift work duties 24x7 Monday to Sunday and public holiday and field workwhenever necessary

🎁 Perks

• Competitive Salary
• THR / Bonus system
• Period Leave
• Transportation
• Team Building Activity
• Paid Maternity / Paternity Leave
• Paid Sick Days
• Casual Dress Code
• Birthday Leave