Customer Support Executive

🙌🏻 About Us

RedDoorz is Southeast Asia’s largest and fast-growing, technology-driven hospitality brand. With a vision to enable people to travel more and provide affordable, reliable stays in all major cities and destinations across the region, RedDoorz is disrupting the hospitality industry by transforming the fragmented supply inventory into branded, standardized accommodations.RedDoorz was founded in 2015 by a team of senior executives with deep experience in the online travel and hospitality industry and since then it has grown into a regional powerhouse with operations in Indonesia, Singapore, and the Philippines. As part of the RedDoorz brand network, hotel owners are able to grow their business, increase revenues and profits while streaming their operations. RedDoorz’s solutions help hotel partners manage distribution, pricing, marketing, customer experience, and technology – offering an end-to-end platform powered by an advanced tech and digital infrastructure. 

💰 Salary

Very competitive

👑 Job Role

• Handle/respond to incoming calls, emails, chats & WhatsApp
• Follow up inquiry/request/complaint and make sure those concerns solved accordingly
• Follow up on ticket requests and/or complaints by doing red care to Customers & Partners
• Telesurvey to the guests and Property Partners for other purposes needed

⛩️ Requirements

• Minimum D3 or equivalent
• Able to speak English (verbal & written)
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

🎁 Perks

• Competitive Salary
• Medical Leave
• Bonus System
• International Exposure
• Team Building
• Casual Dress Code
• Company Outings
• Employee Discounts
• Paid Sick Days
• Maternity Leave
• Professional Development
• Wellness Program