Customer Support Specialist - Hiring Immediately

We are looking for a focused Customer Support Specialist to join our productive team at Jubelio in Jakarta.
Growing your career as a Full Time Customer Support Specialist is an amazing opportunity to develop useful skills.
If you are strong in cooperation, presentation and have the right initiative for the job, then apply for the position of Customer Support Specialist at Jubelio today!

At Jubelio, we always innovate to create a business platform that can be used for small, medium, or enterprise scale.

To fulfill this mission, Jubelio opens opportunities for those of you who want join us as a Customer Support Specialist

Job Description:

• Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
• Resolve technical issues including debugging customer sites to aid in problem resolution
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing company products inside and out so that you can answer customer questions.
• Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
• Follow up customers to ensure that their problems are resolved

Qualifications:

• Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
• Good proficiency in MS Office (Word, Excel, Powerpoint)
• Willing to work in night shift and weekend as needed
• The capacity to work well within a team.
• Attention to detail and logical thinking.
• The capacity to clearly explain a technical problem to a customer.
• Posses excellent problem-solving skills.

Benefits of working as a Customer Support Specialist in Jakarta:

● Company offers great benefits
● Opportunities to grow
● Competitive salary