Digital Workplace Consultant

Why SoftwareOne?

Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.

Professional Services:

• Collaborating with the wider team to drive initiatives and client projects forward.
• Participating in pre-sale activities to gather client requirements and propose tailored solutions.
• Assisting in the creation of client project proposals.
• Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on:
  • OneDrive and SharePoint
  • Exchange Online
  • Identity and Security
  • Microsoft Endpoint Manager
  • Mailbox Migration O365
  • Infrastructure Integration
  • Enterprise Mobility Assessment
  • MSTeamsRollout
  • Security Mobility Management
  • Backups (preferably Mettalic)

• Evaluating existing on-premises and/or cloud-based solutions to map out future directions.
• Analysing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.
• Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments.
• Taking the lead on exciting client projects and coordinating teams to achieve project milestones.
• Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.
• Comfortable engaging in consulting scenarios, both with clients and internally.
• Ability to contribute expertise and insights during pre-sales activities.

Support Services:

• Provide level-2 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues.
• variety of Exchange Online and/or current Outlook, SharePoint, Teams
• Good PowerShell knowledge. Ideally some experience in Power Automate/PowerApps
• Good knowledge of M365 Security & Compliance Features and Authentication protocols.
• Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Solid experience supporting M365 applications.
• Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and adherence to SLAs.

• At least 4 years of prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform.
• Minimum 5 years’ experience with endpoint solutions (Intune)
• Strong command of PowerShell, capable of scripting to simplify administrative and deployment tasks.
• Familiarity with PKI (Public Key Infrastructure) and certificate management.
• Fundamental grasp of enterprise network architectures and security principles.
• Proficient in troubleshooting and resolving issues related to Microsoft technologies.
• Thorough understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements.
• Experience with essential infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments.
• Ability to document high-level solution designs and create detailed as-built and as-configured documentation.
• Previous involvement in migrations of critical workloads (e.g., email, files, applications) to cloud-based platforms.
• Microsoft and/or relevant vendor certifications.

Support Services:

• Experience and desire to work in a multicultural team and environment.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Good oral and written communication skills in the desired language(s).
• Drive customer communication during critical events
• Obtain and maintain vendor certifications. Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740
• Have an ITIL V4 Foundation or higher certification.
• More than 4 years relevant experience in a customer/end user facing technology support function.
• Minimum of 3-4 years of experience in designing and building M365 solutions.
• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Solid understanding of cloud computing concepts, architectures, and best practices.