Guest Relations (Hospitality Industry)

Description:

SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us.

We represent our esteemed client, a luxurious resort nestled in the breathtaking landscapes of Bali. With its world-class amenities and exceptional service, our client offers an unforgettable experience for guests seeking relaxation and rejuvenation in paradise.

Key Responsibilities:

• Welcome guests with warmth and professionalism, setting the tone for their stay
• Provide personalized assistance and recommendations to enhance the guest experience
• Address guest inquiries, requests, and feedback promptly and courteously
• Collaborate with various departments to fulfill guest needs and special requests
• Uphold the resort's standards of service excellence and guest satisfaction

Requirements:

• Proven experience in customer service or guest relations roles within the hospitality industry
• Exceptional communication skills and a customer-centric approach
• Ability to handle challenging situations with grace and efficiency
• Strong attention to detail and a proactive attitude towards guest service
• Flexibility to work varying shifts, including weekends and holidays