Hozpitality - Guest Service Agent - Mandarin Speaker

Hotel Name Job Description - Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression. - Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency. - Provide information and assistance to guests regarding hotel facilities, services, and local attractions. - Handle guest inquiries and resolve any issues or complaints promptly and courteously. - Maintain a neat and organized front desk area, ensuring a professional and welcoming environment. - Collaborate with other hotel departments to ensure guest satisfaction and a seamless guest experience. - Follow all hotel policies and procedures to maintain a high standard of service and professionalism. Work Experience - Previous experience in a customer service role, preferably in a hotel or hospitality setting. - Fluent in Mandarin and English, both written and verbal communication skills. - Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members. - Excellent organizational and multitasking abilities, with attention to detail. - Ability to remain calm and composed in high-pressure situations. - Proficient in using computer systems and hotel software. - Flexibility to work in shifts, including evenings, weekends, and holidays.