IT Workplace Services Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. 

In Roche Informatics, we build on Roche's 125-year history as one of the world's largest biotech companies, globally recognized for providing transformative innovative solutions across major disease areas. We combine human capabilities with cutting-edge technological innovations to do now what our patients need next. Our commitment to our patients' needs motivates us to deliver technology that evolves the practice of medicine.

Be part of our inclusive team at Roche Informatics, where we're driven by a shared passion for technological novelties and optimal IT solutions. 

Your Opportunity:

• Continuously evaluate and improve the employee experience through subject matter expertise in the digital workplace, focusing on efficiency, employee satisfaction and ensuring business continuity.

• Act as a digital enabler for our business colleagues & functions

• Manage IT hardware lifecycle management & deskside support processes/managed services for the site 

• Drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams. 

• Support & drive the budgeting process related to the respective site

• Support local audit, inspection and certification requirements

• Support local Business Continuity and IT Disaster Recovery planning activities
  

Who You Are:

• Hold a Bachelor's Degree from a reputable university in Computer Science or a related field.

• Have a minimum of 3 years' experience in a similar position.

• Exhibits a Lean-Agile Mindset

• Experience with ticketing systems and troubleshooting hardware, software and mobile devices. 

• Excellent working knowledge of the ITIL processes in an IT service delivery

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Indonesia is located in the business district of Jakarta. We have 3 divisions: Roche Pharmaceuticals, Roche Diagnostics and Roche Diabetes Care with more than 700 employees - and we keep growing. We've been in Indonesia since 1972 to answer the need for highly differentiated medicines and diagnostics for personalized healthcare. Our commitment is to continue providing accessible innovative treatments and solutions for every Indonesian patient and to continuously ' Doing now what patients need next '.

Roche is an Equal Opportunity Employer.