Junior IT Customer Success Specialist

🙌🏻 About Us

Niagahoster has served more than 500.000 customers in Indonesia. Niagahoster's web hosting service comes with a 99.9% server uptime quality guarantee, 24-hour support, and the most competitive price in its class. Our mission is to help millions of people unlock the power of the internet to build online success by providing stable, fast, and easy web hosting services. 

💰 Salary

Rp 6,000,000 - 6,900,000

👑 Job Role

Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.

We are looking for a Junior IT Customer Success Specialist to join our Customer Success Team.

Do you dream of deep diving into the world of IT, but need some experience to get started? Do you believe that communication is your strong suit? Do you think that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?

We've got a match!

Are you getting excited? Keep reading to learn more

What You Will Do:

• Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
• Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by polishing your technical expertise daily.
• Deliver impactful work on a global scale.
• Work according to the shifting schedule (full-time only, morning/day/night shifts - including weekends and public holidays).
• Check out this video & take a sneak peak at what being a Customer Success Specialist at Hostinger is about!

What We Offer:

• A competitive monthly basic salary ranging from IDR 6-7 million, excluding bonuses (for Indonesian candidates).
• Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas.
• Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
• Medical/health insurance.
• Remote work opportunity - this position is fully remote.
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
• Estimated start date: as soon as possible! 

⛩️ Requirements

P1: Confident English written communicator. You can provide proof of English-exposure activities or certification attached to your CV

• English-exposure activities can be (but not limited) to English majors, courses, competitions, English-related organizations, and projects.
• English certification similar to C1 or higher

P2: Great problem solver with exceptional communication skills and a high interest in technology.

• Go above and beyond to help our customers succeed by being proactive, empathetic, and, proven through exposure such as: 
• Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
• Direct experience in customer service/support/success roles.
• High IT curiosity and technical understanding.
• Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects.
• Good to have - a moderate understanding of technical concepts like domain, hosting, and website.
• Typing speed with a minimum of 54 words per minute (KPM) - speed is critical while assisting multiple customers simultaneously via live chats.
• Good to have if you hold a minimum Diploma in any major.

P3: Independent learner with a hunger for growth

• Strong self-awareness
• Continuously evaluate yourself - you know what your strengths are and what to improve.
• Resourceful lifelong learner 
• Constantly learn and always seek to improve yourself - you deepen your own knowledge and ensure your own development is on track.
• You ensure your success - you are curious about new possibilities and act to explore them through available resources.

Does this role suit you? Then send us an application - we'd love to hear from you! 

Please note that your application will only be accepted if you submit an English resume and meets the desired requirements.

🎁 Perks

• Period Leave
• Free Food / Snacks
• Medical Insurance