Technical Advisor - Hiring Now

We are searching for a brilliant Technical Advisor to join our growing team at AkzoNobel in Jakarta.
Growing your career as a Full Time Technical Advisor is an amazing opportunity to develop excellent skills.
If you are strong in adaptability, teamwork and have the right experience for the job, then apply for the position of Technical Advisor at AkzoNobel today!

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Provide total technical support to customer in all channels (distributor, retail, project, end user)

Provide project service package to project channel, such as technical training, project check-in, regular visit, project check-out and related services

Prepare panel mock-up & site mock-up for customer based on request from Sales department

Key Accountabilities

Conduct technical training to customer based on internal assessment, needs and inquiry

Give technical consultation to customer based on inquiry

Handle and analyze product-related issues, including on-site analysis and actuations

Create Root Cause Analysis for every complaint received and improvement plan to be implemented in the cross departments

Key Activities

1. Performs laboratory analysis with Factory Team for the product-related issues when needed Coordinate with related parties to establish corrective actions
2.. Provide solution for product-related issues to customer
3. Ensure satisfactory closure of complaints from customer
4. Actively participate in key phases of the sales process to prospects
5. Proactively prevent and solve problems of a technical nature occurring at existing customers
6. Attend the testing process as well as the implementation of new products and technologies
7. Develop and maintain relationships with customer in order to keep and extend the business
8. Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market
9. Monitor competitive activities at customers’ facilities
10. Promote the positive company reputation and develops long-term relations with customers. Hold and defend the values of the company
11. Fulfill expectations by meeting set KPIs and contribute to expected team performance standard
12. Assists TSQ department to achieve targets and goals with or without guidance from Technical Service & Quality Manager
13. Able to assist Technical Service & Quality Manager in order to do all scopes in TSQ department based on guidance from Technical Service & Quality Manager

Experience

1. Experience in Research & Development/Technical Service/Product Quality field from
2. Decorative Paint industry
3. Proficient with MS Office, expert in excel and powerpoint
4. Must speak English and Bahasa fluently
5. Excellent oral, written communication and interpersonal skills 
6. Public speaking capability and ability to give training
7. Problem solving capability and ability to work independently
8. Fast learner
9. Multi-tasking capability
10. Excellent troubleshooting and organization skills
11. Must be willing to travel around Indonesia
12. Having valid A and C driver’s license

Education

Minimum bachelor degree from Chemical Engineering/Chemistry/Civil Engineering

Competencies

Accepting Direction

Accepting Responsibility

Acquiring Information

AkzoNobel is an equal opportunity employer. We are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

To access our Transparency in Coverage health plan data, click here .

Requisition ID: 28291 

Benefits of working as a Technical Advisor in Jakarta:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package