Technical Support (KECILIN)

🙌🏻 About Us

We believe in internet equality for the world.

Kecilin is a modern self-crafted data compression startup that has been established since 2018. Our aim is to make people connect easier with others through smaller yet optimized files—such as photos, videos, even apps!

Slow internet connections must be frustrating. Kecilin believes that large files make people throw their hands up, waste of time and money. Kecilin wants to help you to lessen your frustration through smaller files so you can save more time to upload and download it on the virtual world.

💰 Salary

Very competitive

👑 Job Role

• Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues.
• Monitoring all project to ensure it runs smoothly involves a series of steps and best practices.
• Conducting investigations and making decisions regarding devices that are Offline on that day.
• Preparing letters, documents, permits and payments for the freelance team.
• Collaborating with Delivery Team and Support Team to resolve device issues.

⛩️ Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, or a related field from a top university.
• At least 1 year of experience, preferably in Customer Service Role, Client Support or Customer relationship
• Effective communication and interpersonal skills, with the ability to collaborate across teams.
• Highly organized with good analytical problem-solving abilities.
• Administration experience in Zendesk, Help Scout, Qontak or other similar software
• Strong understanding of technologies
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively
• Willing to work shifting 24/7
• Domicile around Karet, Central Jakarta is a must

🎁 Perks

• Competitive Salary
• THR / Bonus system
• Period Leave