Telemarketing Manager

🙌🏻 About Us

Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.

Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions

💰 Salary

Very competitive

👑 Job Role

• Lead and oversee the Telemarketing Team in the selling of products to a list of prospects.
• Responsible for contact the customer, negotiate, provide product explanation to customers by telephone.
• Build and lead telemarketing team for future business scale expansion.
• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
• Manage inbound / outbound targets of each telemarketing agent together with Supervisor and Team Leader.
• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
• Prepares and presents weekly and monthly reports to Management.
• Resolves customer complaints and grievances.
• Performs other related duties as assigned.
• Monitor, support and correct team member works to achieve daily targets.
• Day to day motivation and management of Telemarketing team.
• Other task s will assign based on Company needs.

⛩️ Requirements

• Minimum 3 years working experience as Telemarketing Manager
• Prefer specialized in loan product telemarketing experience from Fintech/Banking
• Minimum Diploma/Bachelor's Degree
• Good communication skills in English
• Having computer abilities
• Excellent communication and coordination skills
• Detail-oriented and positive attitude
• Strong sense of responsibility and a team player
• Able to work with deadlines and high pressure, positive, and responsible attitude required

🎁 Perks

• Competitive Salary
• Medical Insurance
• Paid Sick Days
• Paid Maternity / Paternity Leave
• International Exposure
• THR / Bonus system
• Free Food / Snacks
• Team Building Activity
• Casual Dress Code
• Company Outings
• Professional Development
• Wellness Program