Chief Steward

Job summary
Sales Management Achieve targeted sales calls Develop business leads for the Hotel
Job seniority: entry level
Responsibilities
• Achieve daily targeted number of sales calls with effectiveness • Develop business leads for the Hotel on a weekly basis • Prepare monthly list of accounts to penetrate for the following month • Plan minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts • Prepare monthly action plan for main market segment • Perform monthly review account profile on room nights production and average rate • Monitor competitors’ rate strategy, account penetration and marketing activities • Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts • Update management on VIP arrivals, meet and greet accordingly • Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity • Conduct negotiations to achieve the best profit and rates for the Hotel • Attend hotel clients and local community business events • Update Director of Sales & Marketing on market trends and business leads • Interview, select and recruit direct reports • Identify and develop team members with potential • Conduct performance review with the team • Constantly monitor team members’ appearance, attitude and degree of professionalism • Develop, conduct and maintain all staff training programs for team members • Attend all briefings, meetings and trainings as assigned by management • Maintain a high standard of personal appearance and hygiene at all times • Be aware of hotel fire & life safety/emergency procedures • Perform other reasonable duties assigned by the Management
Requirements
• Diploma in Tourism / Hospitality Management • Minimum of 2 years of experience in a similar capacity • Excellent reading, writing and oral proficiency in English language • Proficient in MS Excel, Word, & PowerPoint
Key Skills Needed
• Strong leadership, interpersonal and training skills • Good communication and customer contact skills • Service oriented with an eye for details • Ability to work well in stressful & high-pressure situations • A team player & builder • A motivator & self-starter • Well-presented and professionally groomed at all times