Guest Relations Executive

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Apply now Position: Guest Relations Executive ( Full time # 538849 )
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia

Major Responsibility:

• Consistently achieves the service and product delivery standards with a high degree of client care and service at all times. 
• Demonstrates a pride in workplace and a high level of commitment. 
• Supports company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. 
• Provides excellent service at all time to all of our guests. 
• Assists Guest courteously and efficiently. 
• Creates special conversations with guests, which identify personal preferences in order to record in each guest’s profile history. 
• Is knowledgeable of all in-house and arriving guests. 
• Liaises with the Front Desk and Executive Club on anticipated Guest check-ins, check-outs, room assignments, rooming lists and Group movements to ensure that arrival and departure experience are met. 
• Is aware of all daily events in the hotel. 
• Handles rooms’ inspection or show rooms if required. 
• Assists guests with onward reservations for Mandarin Oriental Hotel Group. 
• Ensures proper key handling procedures are adhering to at all times.
• Communicates immediately all important details to management and colleagues. 
• Ensures that guest’s history profiles providing accurate information at all times. 
• Acts as a guide when guests ask for direction and physically assists them to their destination within the hotel. 
• Responds to all guest needs and requests. 
• Ensures and maintains a very high standard of personal hygiene, behavior and grooming standards of colleagues. 
• Handles guest complaints and comments relating to the department tactfully to achieve maximum guest satisfaction. 
• Assists reception with check-in, check-out and escorting guests to their guest room, aiding in the efficient flow of service. 
• Ensures that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the Mandarin Oriental Hotel Group health and safety audit. 
• Promotes and Up sell the hotel’s facilities and to all guests and visitors. 
• Assist guests during check in process ensure complete guest information is obtained based on Registration Card and billing arrangement is established according to FO policies and procedures. 
• To be fully conversant with Loyalty or any frequent flyer Program outline by Mandarin Oriental Hotel group. 
• Provide guest with safe deposit boxes services whenever required. 
• Attends training conducted by the Learning and Development Department or the Department’s Manager

Advertised: 28 Mar 2024 SE Asia Standard Time
Applications close: 30 Apr 2024 SE Asia Standard Time

Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group’s name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter.

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We welcome YOU – talented and qualified individuals – to be a part of our team in delivery a legendary service to our guests

Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group’s name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter.

We welcome YOU – talented and qualified individuals – to be a part of our team in delivery a legendary service to our guests