Guest Service Agent - Start Now

We are hiring a brilliant Guest Service Agent to join our incredible team at GRAND MERCURE in Bali.
Growing your career as a Full Time Guest Service Agent is a fantastic opportunity to develop exceptional skills.
If you are strong in communication, teamwork and have the right initiative for the job, then apply for the position of Guest Service Agent at GRAND MERCURE today!

Job Description

WHAT WILL YOU BE DOING :

·            Providing check-in and check-out procedures are smooth based on Standard operation procedures.

·            Follow all the pre-arrival preparation for FIT guest and Groups on the system.

·            Respond to each Guest request and ensure it well delivered.

·            Ensuring guest preferences and expectation are met.

·            Providing a Warm Welcome & Farewell at the front desk areas using professional verbiage.

·            Ensuring that service standards are well delivered to the guest based AccorHotels Values.

·            Assist guests regarding hotel facilities in an informative and helpful way.

·            Other duties as assigned

Work Experience

WHAT WE ARE LOOKING FOR:

·       Diploma or Bachelor Degree in Hospitality Industry

·       Fresh Graduates are welcome.

·       Minimum of 1 (one) year in Front Desk / Reception consider as an advantage

·       Proficiency in English (verbal and written), second language an asset

·       Previous customer related experience preferred

·       Previous REALTA experience an asset

·       Computer literate in Microsoft Window applications an asset

·       Must possess a professional presentation

·       Strong interpersonal and problem solving abilities

·       Highly responsible & reliable

·       Ability to work well under pressure in a fast paced environment

·       Ability to work cohesively with fellow colleagues as part of a team

·       Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits

WHAT IS IN IT FOR YOU

·       National and International Opportunities in ACCOR group.

·       Employee benefit card offering discounted rates in Accor worldwide for you and your family.

·       Learning programs through our Academies designed to sharpen your skills.

·       Ability to make a difference through our Corporate Social Responsibilty activites, like Planet 21.

Benefits of working as a Guest Service Agent in Bali:

● Learning opportunities
● Opportunities to grow
● Competitive salary