On-Road Supervisor

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

The On Road Supervisor is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. The On Road Supervisor supervises others within the department. Responsibilities:

Manages On Road Performance

• Works with service providers to maximize day to day proficiency and ensure packages are delivered in a safe, timely, and professional manner.
• Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
• Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
• Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.

Supervises and Develops Others

• Determines employees’ training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork

Maintains Operational Performance

• Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results.
• Works with others (e.g., service providers, preload supervisors/managers) to troubleshoot service inefficiencies and modify plans and/or behaviors to improve performance.
• Reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
• Administers the disciplinary process and involves upper management and/or the union steward to address performance issues with employees.
• Engages in peak rental locations/facilities contracts to control costs.

Ensures Health/Safety Compliance

• Works with Human Resources to ensure the implementation and maintenance of a Comprehensive Health and Safety Plan.
• Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.
• Maintains updated employee training and certifications to provide a safe, proficient work environment.
• Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
• Conducts audits to ensure compliance with UPS, local, state, and federal guidelines for safety, hazardous materials, security, environmental, and OSHA.
• Solicits input from team members and employees to improve the work environment.

Supports Collaborative Work Environment

• Communicates and presents operational objectives, changes, and updates to ensure a well-informed and focused workgroup.
• Provides communication and training to employees to share updates on new services and procedural changes.
• Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
• Develops and maintains working relationships with local union officials to promote positive labor relations

Identifies Customer Needs

• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Creates a customer focused work environment to emphasize service and focus on building the business.
• Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers

• Qualifications:

• Education
  Bachelors Degree - Preferred

  Accomplishments

  License - Must have (SIM A and SIM C)

• Language

• English - Must (Written and Verbal Speaking)

• Skill

• Have strong Leadership

• Honest

• Able to manage team

• Team work

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.