Hardware Service Delivery Executive - with Great Benefits

We are looking to hire an experienced Hardware Service Delivery Executive to join our productive team at Ericsson in Kota Jakarta Pusat Daerah Khusus Ibukota Jakarta
Growing your career as a Full Time Hardware Service Delivery Executive is a great opportunity to develop useful skills.
If you are strong in people management, planning and have the right mindset for the job, then apply for the position of Hardware Service Delivery Executive at Ericsson today!

Description

About this opportunity:

The HW Service Delivery Executive function is doing the daily operation interface for his/her various internal & external customers & service providers towards the Hardware (HWS) and Spare Parts Management Services (SPMS) SLA deliverables. 
Develop, implement and maintain cost efficient, ergonomic and safe production, claims and repair processes, equipment and tools according to production rules. Manage production performance as collecting data, analyzing, checking, modifying and implementing/updating production processes, methods and tools. Propose product improvements to design in pre-development and projects. Develop product requirements and design rules from a supply perspective.

What you will do:

Closely monitor HWS Operation & SPMS delivery performance

Verify the billing documents from the suppliers & to ensure that cost is cross charge correctly to respective Service Order & raise the Purchase Order as and when deemed necessary.

Monitor & ensure the cost & operational expenses is within the budgetary cost

Escalate any critical issue to HWS Manager and/or SDM 

Ensure the accuracy of operational & statistical data in HWS/SPMS for analysis

Identify and highlights the deviation & initiate the corrective actions

Participate in the regular interval performance reviews with the Customers & Supplier (Vendors)Prepare & submit the periodical operational reports to Customer’s Respondents in a timely manner

Support the inter department that needs support on information & details on HWS Operation.

Correspond & communicate with internal/external customers on HWS-SPMS Issue accordingly

Support respective customer’s SDM whenever deemed necessary

Support for the SDM for any customer business review – ie monthly, quarterly or annual workshop

The skills you bring:

Fluent in English both written and spoken.

Good computer skill such as Microsoft Office and Windows Application

Good in data management and data processing

Good in Return Logistics and Supply Chain Management

Good in Hardware Services management

Good in Basic Warehouse knowledge

Good in Vendor Management

Good knowledge of Ericsson’s product/hardware

Good in Ericsson Business Process

Behavioral Competences:

Coping with Pressures & Setbacks

Deciding & Initiating actions

Delivering Results & Meeting Customer Expectations

Persuading & Influencing

Presenting & Communicating information

Relating & Networking

Benefits of working as a Hardware Service Delivery Executive in Kota Jakarta Pusat Daerah Khusus Ibukota Jakarta:

● Learning opportunities
● Opportunities to grow
● Attractive package