After Sales - Printing Machine (Jakarta)

About work仕事内容について

Provide after-sales support for large format printers.
Support service partner as technical advisor for after-sales issues, technical support for repairing activities, conducts technical
training and escalating issues to the regional HQ.
Customer and partner engagement while also doing CRM approval activity.
Verifying spare part checking for partners' requests and assisting the spare part team to do accurate spare part forecasts.
Support presales team by providing expertise in technical areas in order to achieve validation of concept (PoC) to customer.
Must posses excellent communication skills and a customer-first attitude

Salary

14,000,000 IDR ~ 18,000,000 IDR

Work Location

Jakarta

Requirement

Education: Bachelor's Degree in Engineering Science (Informatics, Electrical or Mechanical Engineering) major

Language: English Business Level

Experience: At least 5 years of experience in field Technical Support Engineer positions preferably in Commercial and Industrial Printing, Textile Printing

Full comprehension of inkjet printing technology Digital printing and digital textile Solutions

Knowledge in offset graphics, digital printing & textile process (conventional and digital textile).

Mechanical troubleshooting in Hardware (Mechanical adjustment machinery).

Good knowledge of direct current electricity, Understand/comprehending schematic drawings of Machinery

English Level

Business Level

Other Language

Indonesian

Benefit

THR (Lebaran Allowance)
Annual bonus
BPJS: Ketenagakerjaan, Kesehatan
Private Medical Insurance (inpatient)
Medical Reimbursement (outpatient)