All Day Dining Hostess

Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.

Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre. Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club. Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences. For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track. The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.

“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.

 If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:

All Day Dining Hostess

Job Description

The All Day Dining Hostess serves a crucial role in ensuring exceptional guest experiences. They provide warm, professional, and personalized service to guests visiting the hotel's all-day dining restaurant. They act as the first point of contact for guests, warmly welcoming them, managing reservations, and guiding them to their tables. With a keen eye for detail, the hostess ensures the smooth flow of dining operations, coordinating with the culinary and service teams to deliver impeccable service. They possess excellent communication skills and possess in-depth knowledge of the hotel's dining offerings, ensuring guests receive personalized recommendations and assistance. By embodying the hotel's commitment to luxury and hospitality, the All Day Dining Hostess contributes to creating memorable dining experiences that exceed guests' expectations and solidify the hotel's reputation as a top destination for discerning travelers.

Qualifications

1. Education : Candidates must be a high school diploma or equivalent. Candidates with a degree or certification in hospitality, hotel management, or a related field will be preferred.
2. Experience : Previous experience in a similar role, preferably in a luxury hotel or upscale restaurant is preferred. Experience in guest service, guest relations, or front-of-house operations is valuable.
3. Communication Skills : Excellent verbal and written communication skills are essential. The All Day Dining Hostess must be able to effectively communicate with guests, colleagues, and other hotel departments.
4. Guest Service Skills : Strong guest service skills are vital to provide personalized and exceptional service to guests. The All Day Dining Hostess should have a friendly and professional demeanor, be attentive to guests' needs, and possess the ability to handle challenging situations with tact and diplomacy. 
5. Interpersonal Skills : Good interpersonal skills are crucial for building positive relationships with guests and colleagues. The All Day Dining Hostess should be able to work effectively as part of a team, collaborate with different departments, and maintain a cooperative and respectful approach. 
6. Organizational and Time Management Skills : The role of an All Day Dining Hostess involves managing multiple tasks simultaneously and handling various guest requests. Strong organizational and time management skills are necessary to prioritize tasks, meet deadlines, and maintain efficiency in a fast-paced environment. 
7. Knowledge of Food and Beverage : A solid understanding of food and beverage service is valuable. The All Day Dining Hostess should possess knowledge of menu items, ingredients, and dining etiquette. Familiarity with different cuisines, wine, and beverage pairings can enhance the guest experience. 
8. Technology Skills : Proficiency in using reservation management systems, point-of-sale (POS) systems, and other relevant hospitality software is beneficial. The ability to quickly learn and adapt to new technologies is advantageous.
9. Flexibility and Availability : As the role may involve working in shifts, including evenings, weekends, and holidays, flexibility in scheduling is required. The All Day Dining Hostess should be available to work during peak times and be willing to accommodate guest needs.