Banquet Operation Manager

Job Number 24104199
Job Category Event Management
Location The Hermitage a Tribute Portfolio Hotel Jakarta, Jalan Cilacap 1, Jakarta, Jakarta, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Directs and motivates catering services team while personally assisting in the physical set up of the function rooms and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

JOB SPECIFIC TASKS

Participating in and Leading Catering Services Teams

• Demonstrates self confidence, energy and enthusiasm.

• Understands how to manage in a culturally diverse work environment.

• Uses problem solving methodology for decision making and follow up.

• Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility.

• Builds a positive work environment by demonstrating self confidence, energy and enthusiasm.

Supporting the Management of Catering Operations

• Interacts with other catering employees, customers and guests, vendors and suppliers.

• Demonstrates knowledge of all departments within the property.

• Communicates group needs to various departments within the property.

• Prompts handling of all inquiries within market and parameters.

• Creates written and verbal presentations effectively.

Ensuring Exceptional Customer Service

• Communicates all details of catering events to operating departments and customers.

• Manages the quality process in areas of customer service and employee satisfaction.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Supports the development, training, and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee's needs.

• Manages group or interpersonal conflict situations effectively.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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