Client Success Associate

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams. We're looking for an Customer Sucess Associate to join our Marketplace Monetization team, to drive the customer success and experience function across Glints business unit; build interactions with customers, solving their needs and encouraging them to get the best from what we offer, to thinking of ways to improve and systematise customer experience. To help grow our company in Indonesia. What You’ll Be Doing : You will become our clients trusted advisor by building a professional interactions and solving their needs with the most relevant solutions to improve customer experience for our clients. In order to achieve long-term partnerships, you will have to provide outstanding services to the client on a commercial basis to achieve the company’s strategic objectives in terms of sales, profit, and growth targets. In this role you will :
Research and reach clients to use Glints Job Portal via inbound and outbound approach
Offer any purchasable packages related to Glints Job Portal to all potential clients
Maintain relationships with Glints Job Portal clients, including but not limited to do presentation in meetings, after sales services, quotation delivery, etc
Gather feedback from clients for the betterment of Glints Job Portal Who We Are Looking For :
Someone with 1-2 years experience in sales, business development and/or account management.
Has experience in doing cold-calling/cold-emailing/outbound approach in B2B sales
Has proven track record of hitting revenue targets
Comfortable and can adapt quickly in a newly formed team and fast paced environment
Has knowledge on how to negotiate properly
Has acceptable knowledge of how the payment system works for different companies
Understand how to use CRM/Hubspot
Understand how to navigate databases and has adequate experience in using Google Sheet/Excel
Why You Should Join Us
Attractive incentives based on your performance
Great opportunity for career growth in a fast-paced team environment