Coworking General Manager - Bali

About Our Client

We are currently representing one a notable coworking development in Bali. They are currently in growth mode and actively seeking a General Manager to assist them in bringing the development to a new height.

Job Description

Team Management

• Oversee performance management and help your team grow and develop
• Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)

• Manage day-to-day community operations to exceed member expectations and uphold high quality and standards of the coworking space
• Supervise move-ins and move-outs for quality experience
• Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality
• Solve member-related issues and conduct feedback analyses to address opportunity areas
• Oversee space operations including daily walkthroughs and inventory management

• Provide proactive, warm service that goes above and beyond to retain members.
• Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)
• Develop innovative ways to surprise and delight members to create a unique experience
• Meet regularly with senior member stakeholders to discuss objectives and gather feedback
• Oversee event budget to ensure it is maximized by increasing partnerships to decrease spend

• Own full sales cycle of your location in order to meet and maintain buildings target occupancy
• Includes touring, pitching, negotiating, and contract execution
• Generate new sales pipeline and own current member retention
• Create campaigns to lease-up space as needed
• Achieve high member retention rates including setting renewal meetings and negotiating renewal terms
• Coach and mentor direct reports including training, development, and ongoing support

• Own the monthly profit and loss statement. Oversee all budget lines to ensure the business is operating as projected, track all expenses, and discuss monthly P&L with business leaders
• Review accounts payable invoices and identify trends and ways to reduce costs
• Consistently analyze spend to determine ways to cut costs while still maintaining standards
• Conduct monthly bill run, ensuring accurate invoices produced and distributed on time
• Oversee all accounts receivable and ensure member invoices are paid each month

The Successful Applicant

• Bachelor's degree in hospitality, business management or equivalent
• 3-6 years of experience in coworking, hospitality, sales, or operations
• Sales and business operations experience required
• Financial literacy and experience managing a team preferred
• Due to the nature of the role this position requires onsite presence

What's on Offer

• High impact, high visibility role
• Great career prospects as the growth opportunity in the company is tremendous