Customer Relation Management & Sales Support Supervisor

Requirements:

• Candidate must possess at least a Bachelor's Degree in any field.
• At least 3 years of working experience as Customer Relation Management or Sales Support in F&B / HORECA / Food Manufacturing
• Have experience in working at a B2B Company will be a plus
• Have experience using Zendesk is a must
• 6-month project contract with the opportunity to become a permanent employee
• Willing to work at Samora Group Head Office, Menara Thamrin, Jakarta Pusat.

Responsibilities:

• Manage and maintain the CRM database, ensuring data accuracy, integrity, and security
• Generate reports and analyze data to identify trends & achievements
• Collaborate with Sales team to seamless sales transactions
• Support Sales team in managing customer accounts, resolving issues, and providing exceptional customer service
• Stay updated with CRM developments and trends to recommend enchancements and improvements