Customer Success Officer

Responsibilities :
Onboarding and training,
Assist clients with onboarding, ensuring a smooth and efficient setup process.
Conduct training sessions and workshops to educate clients on using our technology effectively.
Client relationship management,
Build and maintain strong, long-term relationships with clients to become their trusted advisor.
Proactively engage with clients to understand their unique challenges and goals.
Client success planning, Work with clients to develop and execute success plans, outlining their objectives and key milestones.
Feedback collection, Gather feedback from clients and relay it to the product and development team for bug fix and continuous improvement.
Maintain SLA, make sure response time and bug fix delivered within service level agreement
Customer Advocacy, Encourage clients to become advocates for our products and services through testimonials and referrals Requirements :
Bachelor degree in related field;
2+ years experience in a similar role;
Strong communication skill, Excellent written and verbal communication skills to effectively interact with clients, understand their needs, and provide clear explanations of complex regulatory solutions;
Have good written and spoken English skills.
Empathy and consumer focus, A genuine desire to understand and address customer needs, concerns, and challenges. A customer-centric mindset is essential.
Problem solving skill, Ability to analyze complex regulatory issues and provide effective solutions to clients.
Project management skill, Organizational skills to manage multiple client accounts and ensure timely delivery of services.
Training and onboarding, Ability to develop and deliver training sessions to clients to help them maximize the benefits of the RegTech solutions.
Technical proficiency, Familiarity with Compliance and document management tools and platforms used in the industry.
Client relationship management, Building and maintaining strong relationships with clients is key to ensuring their success and loyalty.
Teamwork, Collaboration with sales, product, development and other teams to ensure a seamless customer experience.
Industry knowledge, Stay updated on industry trends, best practices, and emerging regulatory changes